OSHIROmodels Web Shop Terms and conditions
All models and images on this website are the copyright of OSHIRO modelterrain and may not be reproduced IN ANY WAY WHATSOEVER without written permission.
The OSHIROmodels web shop is owned by OSHIROmodelterrain.
Please read carefully before placing your order. By using this website and/or placing an order for items,
you confirm your agreement to our terms and conditions. (Revision OCT 2018)
All buildings items are sold as unpainted from 2014
Addendum AUG2020- Postage charges have been reintroduced and there are two main options (tracked and un-tracked) and three postal 'zones'. Please choose carefully in the checkout.
At this time we cannot accept responsibility for any lost or missing packages but we will assist where we can.
1. Payment to be made in pounds Stirling, prices are subject to change without notice though the web site will be updated as soon as possible. Payment via secure checkout.
2. All posted deliveries are sent via trackable post unless requested via email.
Personal delivery at a show (please order by email due to the fact there is no postage charge, email for details)
Royal Mail Recorded delivery (UK only)
Royal Mail tracked and signed (Worldwide)
Large commissions might need to be sent by courier (to be discussed via email)
All deliveries need receiver signature.
3. Any orders over 2kg will be sent in several parcels at the same time.
4. An e-mail will be sent when your order has been received and payment has cleared and also once your items are in the post.
5. All goods are insured when shipped and if goods arrive damaged (you need to check the items at the time of delivery), please notify the postal worker at time of delivery and us via e-mail up to two days later and we will endeavor to resolve it. In the case of catalogue items please send them back in their original wrapping and we will send a replacement as soon as we can, in the case of custom terrain please send it back in it's original wrapping and we will repair the item and send it back.
6. There will be a lead time of around one week to process orders, if this is any longer then a notification email will be sent. Items in stock will be sent on the next post office trip.
7. If no contact has been received from you for four weeks after the e-mail with tracking number has been sent then no refund or exchange of any kind will be given for any reason whatsoever.
8. All figures, with the exception of the Boxer Rebellion range, Highgate Miniatures and Red Planet Miniatures are for scale reference only. Figures in the Boxer Rebellion, Highgate and Red Planet ranges are supplied unpainted.
9. All buildings items are sold as unpainted from 2014. All resin items come in an unpainted condition and can be painted for an additional cost, please contact for further details. Painted items in the catalogue are only representative of colour and variations might occur.
10. Some of our products come in kit form and some simple assembly will be required. Also, we clean the products before posting but some small holes or bubbles may still be present.
11. In the case of catalogue items, if for any reason, you are not 100% satisfied with your purchase, simply e-mail us within two days and then send us the order within five days, unused and in it's original packaging (paying for return postage), together with a print out of your order conformation email and reason for returning and a full item cost will be issued. We will not offer refunds or exchanges on items that have been damaged through misuse or poor care on the purchasers behalf.
12. If any link for OSHIROmodelterrain is to be used via an external website or publication then please contact us beforehand and we will be happy for you to use it.
13. OSHIROmodelterrain will not use or release your personal information to any third parties.
14. The OSHIROmodelterrain web shop is a securely hosted shopping cart.